CROCHET PRODUCT GUARANTEES & WARRANTIES REFUND POLICY
BBG Merchandise offers the following refund policy. If you are not 100% satisfied with our patterns or pattern kits, send your pattern(s) or pattern kit(s) back complete and unused (include original sales invoice - keep a copy for your records), postage prepaid and in good condition within 30 days of purchase and we will cheerfully refund your money (less any shipping & Handling) no questions asked.
If you keep our crochet pattern(s) and during the next 5 years and your pattern design becomes worn out or unreadable beyond recognition from all the wonderful crocheting you do, we will send you a new one to replace it! FREE! BBG Merchandise offers a genuine product and firmly believes our products will be purchased by legitimate craft persons who love to crochet. Therefore, BBG Merchandise & MyCrochet.com must impose a 30 day, 100% money back guarantee return policy due to the substantial increase in curiosity seekers and the intentional deception methods for copyright infringements of our patterns by business and consumers alike. It is not possible to erase peoples memories or their photocopies. This information contained herein is considered to contain sufficient information and value to every purchasing agent or consumer who makes the necessary effort to gain the available benefits from our pattern designs.
Please Note: Regretfully, BBG Merchandise & MyCrochet.com can not provide phone support to explain "How to Crochet" (we do assist with basic product questions for original purchasing consumers). Your purchase of our crochet patterns constitutes that you understand how to crochet and understand the crochet fundamentals, basic symbols and or acronyms used to describe crochet pattern information or directions.
BBG Merchandise is not responsible for misdirected or undeliverable mail due to orders processed with illegible, incorrect or unreadable addresses provided by the consumer, or due to movement or change of address by the consumer and whereas Local, State or Federal regulations prohibit and have governing expiration policies for forwarding mail. BBG Merchandise will not process any order to purchasing consumers or agencies who are identified as having insufficient funds from personal or company checks or selected credit card accounts. Processing will be terminated immediately & the consumer will be billed for appropriate transaction banking fee's.
Please allow 7 business days (as a minimum) for check clearance. Refunds can only be made in the form of the original payment to the original purchaser (refunds are not authorized to 2nd or 3rd party consumers). In the case of credit card payment, credit can only be issued to the initiating credit card account used to make the original purchase.
BBG Merchandise reserves all rights to review and extend refund payment periods for all refunds deemed as having exceptional reasons not listed above on a case by case basis. Our 5 year replacement pattern guarantee does not cover and will become void for patterns subjected to unauthorized modifications, lamination of any kind or photocopied in any way from original or from intentional abuse such as determined by BBG Merchandise & MyCrochet.com. Please Note: Our pattern replacement guarantee ensures a one time replacement of each individual pattern to the original purchasing consumer. All original or return shipping and handling fees are nonrefundable.
Products returned after 30 days or in a nonrefundable condition are subject to a 25% restocking fee. Allow a minimum of 14-28 business days for delivery (except orders by personal/company checks-require check clearance periods) of all advertised products. Products ordered Monday-Friday by Credit Card or Money Orders are processed within 48 hours of receipt date. Products ordered on Saturday, Sunday or Federal Holidays are processed next available business day.
Special Notice: All patterns released for resale to the general public have copyright registrations on file or are currently pending copyright applications from the United States Copyright Office, Washington D.C. BBG Merchandise & MyCrochet.com does not authorize any copyright or reproduction permissions for available crochet patterns. Absolutely no portion (in whole or part) of these patterns may be reproduced or photocopied in any fashion, form, shape or style without the expressed written consent from BBG Merchandise. Any use as described above is prohibited. Individual consumers, retail, wholesale distribution outlets and or agencies will be prosecuted to the fullest extent of the law.
Return your crochet products to:
Attn: MyCrochet.com Returns Dept. 352 Chicago Ave. Hicksville, Ohio 43526-1002 .
To return a worn out pattern, simply send original pattern & copy of original sales invoice with return postage prepaid in a 9" by 12" envelope to the address listed below.
Return your worn out Pattern to:
Attn: MyCrochet.com Pattern Replacement Dept. 352 Chicago Ave. Hicksville, Ohio 43526-1002.
Thank you for your patronage,
BBG Merchandise & MyCrochet.com